CRM Software Development Company
MIAR International Private Limited builds custom CRM software that helps your team capture every lead, follow up on time and close more sales. A CRM (Customer Relationship Management) system keeps every enquiry, call, quotation and customer conversation in one place, so nothing depends on personal notebooks or scattered WhatsApp chats.
Your CRM is designed around your actual sales process: your lead sources, deal stages, follow-up rules and reports. It works in the browser and on mobile, connects with your website and messaging tools, and can grow into a complete ERP when you are ready.
CRM solutions we build
Sales CRM
Lead capture, deal stages, follow-up reminders, quotations and sales targets, giving managers a clear view of the pipeline and every salesperson's activity.
Lead Management System
Collect leads automatically from your website forms, landing pages, ad campaigns and calls, assign them to the right person and track the response time.
Customer Support & Ticketing
Service requests, complaint tickets, priorities, assignments and resolution tracking, with updates to customers by email, SMS or WhatsApp.
Real Estate CRM
Property enquiries, site visits, booking status, payment schedules and channel partner management for builders, brokers and real estate firms.
Admission & Enquiry CRM
Student enquiries, counselling follow-ups, admissions, fee reminders and campaign tracking for schools, colleges and training institutes.
CRM Integration
Connect the CRM with your website, ERP, accounting data, telephony, email and WhatsApp so customer information is always complete and up to date.
CRM software modules
- ✓ Lead capture from website, ads & calls
- ✓ Lead assignment & round-robin rules
- ✓ Sales pipeline & deal stages
- ✓ Follow-up reminders & task lists
- ✓ Quotations & proposal tracking
- ✓ Customer profiles, history & documents
- ✓ Support tickets & service requests
- ✓ Customer self-service portal
Automation & reports
- ✓ WhatsApp, SMS & email notifications
- ✓ Automatic follow-up reminders
- ✓ Lead source & campaign reports
- ✓ Conversion and win-rate reports
- ✓ Salesperson activity & target reports
- ✓ Mobile access for field sales teams
- ✓ Role-based access & data privacy
- ✓ Excel import & export
Our CRM Development Process
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STEP 1
Requirement discussion
We understand your business, users and current workflow, then list what the system must do.
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STEP 2
Scope & agreement
You receive a written scope with modules, screens and milestones, followed by a digital agreement.
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STEP 3
Design
Screen layouts and user flows are designed and shared for your approval before development.
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STEP 4
Development in milestones
Features are built in short milestones and shared on a staging link so you can test as we go.
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STEP 5
Testing & launch
Every module is tested, your data is migrated if needed, and the system goes live on your server or app store account.
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STEP 6
Training & support
Your team is trained, and the warranty period and optional maintenance keep the system running smoothly.
Technologies we use
Industries we serve
Why businesses choose us for CRM software
Fixed, written scope
Every project starts with a documented scope and a digital agreement, so you know exactly what will be delivered before work begins.
10% advance to start
Work begins after the agreement is signed and a 10% advance is confirmed. The balance is linked to milestones you review and approve.
You own the code
Full source code, database and repository access are handed over to you on project completion and final settlement.
1-month warranty
Every delivery includes a one-month warranty for bug fixes, followed by optional maintenance plans.
Confidentiality
Your business data, ideas and documents are protected under a confidentiality agreement from the first conversation.
One accountable team
Design, development, testing, deployment and support are handled by one team in New Delhi, with a single point of contact.
Commercial Terms Applicable to CRM Development
Projects initiate upon digital agreement execution and confirmed 10% advance payment. Remaining balance is milestone-governed.
Up to 5 bug-fix tickets are accepted free during month 1. Websites also include up to 3 minor modifications.
Continue full SLA support and receive proactive bug sweeps with our monthly corporate maintenance agreements.
CRM Development: frequently asked questions
What is CRM software?
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CRM (Customer Relationship Management) software stores all your leads and customers in one place and tracks every interaction: calls, meetings, quotations, orders and support requests. It helps your team follow up on time and gives managers a clear view of sales performance.
Why build a custom CRM instead of using a ready-made one?
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Ready-made CRMs are general-purpose and usually charge per user every month. A custom CRM follows your exact sales stages, fields and reports, connects with your existing systems, has no per-user fees, and you own the source code once the project is settled.
Can the CRM capture leads from our website and ads automatically?
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Yes. Website forms, landing pages and campaign leads can flow into the CRM automatically, be assigned to the right salesperson and trigger an instant notification, so no enquiry is missed.
Can the CRM send WhatsApp, SMS and email messages?
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Yes. The CRM can send follow-up reminders, quotations and updates through WhatsApp Business, SMS and email providers, and log each message against the customer.
Will our sales team be able to use it on mobile?
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Yes. The CRM is fully responsive, so field sales staff can update leads, add notes and check follow-ups from their phones.
What is the difference between CRM and ERP?
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CRM manages customers and sales: leads, follow-ups, quotations and support. ERP manages internal operations: stock, purchase, accounts, HR and production. We can build them as one connected system so a won deal flows directly into orders and billing.
Can you migrate our existing customer data?
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Yes. We import your existing leads, customers and history from Excel, CSV or your current CRM and verify it with your team before going live.
How long does it take to build a custom CRM?
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A focused sales CRM can be delivered in a few weeks, while a CRM with support, portals and integrations is planned in milestones. You receive a written scope and timeline before the project starts.
Related services
Custom ERP systems for inventory, purchase, sales, accounts, GST billing, HR and production in one place.
WhatsApp and website chatbots that answer questions, capture leads and book appointments around the clock.
Tailor-made enterprise software systems, automated ERPs, CRM platforms, and API-driven microservices.
Discuss your CRM software project
Share your requirements and get a written scope and quotation from our team in New Delhi.